Two Apple engineers traveled to a customer's house to troubleshoot iTunes deletion bug

Last week, a blog post from James Pinkstone in which he described how iTunes Match deleted 122GB of his personal music collection went viral. Apple confirmed the issue on Friday and rolled out a potential fix with iTunes 12.4 yesterday, but Pinkstone today has shared a new blog post detailing the extreme lengths to which Apple went in order to track down what exactly caused the problem in the first place. more…